Refund policy

Refund policy

Last updated: October 30, 2025

At Mavigad, your satisfaction means everything to us. We want you to love what you order — but if something isn’t quite right, we’re here to make it right.

We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return or exchange.


Return Eligibility

To qualify for a return, please ensure that:

  • The item is in the same condition as received — unworn, unused, unwashed, with original tags, and in its original packaging.
  • You provide a valid receipt or proof of purchase.

Items returned without prior approval or not meeting the above conditions may be declined.


How to Initiate a Return

If you’d like to return an item:

  1. Contact us at support@mavigad.com or through our Contact Us page.
  2. Once your return request is approved, we’ll send you a return shipping label (if applicable) and detailed instructions for sending the item back.

Please do not send returns without approval, as these cannot be processed.


Questions About Returns?

If you have any questions about the return process, contact us anytime at
📧 support@mavigad.com or
📧 contact@mavigad.com.
Our team typically replies within 12 hours on business days.


Damages & Issues

We take quality control seriously. Please inspect your order upon delivery and contact us immediately if:

  • You receive a defective, damaged, or incorrect item.
    We’ll review the issue quickly and arrange a replacement or refund where appropriate.


Non-Returnable & Exception Items

Certain product categories are not eligible for return due to hygiene or safety reasons. These include:

  • Personal care items (skincare, beauty, wellness, grooming, etc.)
  • Custom-made or personalized items
  • Sale, clearance, or promotional products
  • Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item qualifies, please contact our support team before initiating a return.


Exchanges & Replacements

If you wish to exchange an item for a different model, color, or variant:

  1. Complete your return as usual.
  2. Once your return is accepted, simply place a new order for the desired product.

This ensures faster processing and availability confirmation.


Refunds

After receiving and inspecting your returned item, we’ll notify you of the refund approval or rejection.

  • Approved refunds are issued back to your original payment method.
  • Depending on your bank or card provider, it may take 5–10 business days for the refund to appear on your statement.

Shipping costs are non-refundable unless the return is due to a damaged or incorrect product.


Need Help?

We’re always happy to assist.
For any refund or return inquiries, reach out at: