Frequently Asked Questions
Who are you?
Welcome to Mavigad — your trusted destination for fashion, tech, home essentials, beauty, and lifestyle products all in one place.
Our mission is simple: to make online shopping easy, enjoyable, and affordable.
We’re committed to offering high-quality, innovative, and reliable products that enhance your daily life — all at prices that won’t break the bank.
At www.mavigad.com, we combine premium quality with excellent customer care, so every order feels effortless and rewarding.
What are the shipping and delivery times?
We pride ourselves on fast and reliable delivery.
All orders are processed within 1–3 business days and shipped via our trusted fulfillment partner Tradelle.
Here’s a quick overview of our estimated delivery times:
- Zone A (Fast): 5–9 business days
- Zone B (Moderate): 8–14 business days
- Zone C (Higher): 12–18 business days
- Zone D (Slow): 18–25 business days
During peak seasons, minor delays may occur — but don’t worry, we’ll keep you updated via email if your order is delayed.
How can I track my package?
As soon as your order ships, you’ll receive a shipping confirmation email containing your tracking number.
You can track your package directly on the carrier’s website or use a universal tracking tool like 17track.net to see real-time updates on your shipment’s journey.
What if my order hasn’t arrived within the estimated time?
If your package is taking longer than expected, please contact our support team right away.
Include your order number so we can investigate promptly.
📧 Email: support@mavigad.com
📄 Contact Page: https://www.mavigad.com/pages/contact-us
We’ll do everything possible to locate your order and ensure it reaches you as quickly as possible.
What should I do if my product arrives damaged?
We’re sorry if your product arrived damaged — your satisfaction is our priority.
If this happens:
- Take clear photos of the damaged product and packaging.
- Email them to support@mavigad.com within 48 hours of receiving your order.
Our team will promptly arrange a replacement or refund to resolve the issue as quickly as possible.
Can I return my product for a refund?
Absolutely! We offer a 14-day return policy for most items.
If you’re not 100% satisfied with your purchase, you can request a return within 14 days of receiving your order.
Simply contact us at:
📧 support@mavigad.com or through our
📄 Contact Us page.
Once your return is approved and the item is received in its original condition, your refund will be processed to your original payment method.
Please note: Certain products such as personal care items, sale items, and custom orders may not be eligible for return — see our Refund & Return Policy for details.
Need more help?
We’re always happy to assist!
Our dedicated customer support team is available to answer your questions within 12 hours on business days.
📧 Email: support@mavigad.com
🌐 Website: www.mavigad.com
📄 Contact Form: https://www.mavigad.com/pages/contact-us